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National Professional Certification In Customer Service
Taught by National Retail Federation (NRF) trained instructors, the National Professional Certification in Customer Service is an industry-driven and endorsed credential that help employers distinguish and recognize qualified customer service professionals and help define career advancement opportunities for candidates. By earning the professional certification in customer service candidates can demonstrate their knowledge and skills in work areas that employers value and exhibit commitment to professional growth.
National Professional Certifications in Sales
Taught by National Retail Federation (NRF) trained instructors, the certification was designed to capture the core sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries. It is appropriate for anyone interested in obtaining a job or pursuing a career in retail and other sales-focused industries.

Why train with Business Leaders of Tomorrow using course work from the National Retail Federation Foundation?

As the world's largest retail trade association and the voice of retail worldwide, the National Retail Federation's global membership includes retailers of all sizes, formats and channels of distribution as well as chain restaurants and industry partners from the U.S. and more than 45 countries abroad. 

In the U.S., NRF represents the breadth and diversity of an industry with more than 1.6 million American companies that employ nearly 25 million workers and generated 2009 sales of $2.3 trillion.

Under NRF's retail umbrella, sit 4 association groups including: the Association for Retail Technology Standards, the National Council of Chain Restaurants, the Retail Advertising and Marketing Association and Shop.org.

In addition to the divisions, NRF has a research and education arm as well as a monthly magazine. The NRF Foundation (NRFF) is a non-profit 501(c)3 foundation that conducts industry research, develops education and workforce development programs, and promotes retailing as a career destination. STORES MAGAZINE is the monthly magazine of the National Retail Federation, covering issues of importance to today’s senior retail professional.